Our T&C | Pure Drops

Last Updated: June 29, 2026
This document is an electronic record in terms of the Indian Contract Act 1872; the Information Technology Act 2000, the rules made thereunder; and the amended provisions pertaining to the electronic records in various other statutes as amended by the Information Technology Act, 2000.
This electronic record is generated by a computer system and does not require any physical or digital signatures.

*KYC*
KYC Documents which must include Valid Photo Identity Card & Valid Address Proof and such other documents as may be called and/or required by Pure drops at its sole discretion and/or mandated by law. The Customer shall be eligible to take the Product under the Subscription Model only once the KYC of the Customer has been approved by Pure drops. The KYC of the Customer shall be reviewed by Pure drops within 2 working days. Pure drops will not be liable for any incorrect information and/or document provided by the Customer, whether obtained legally, or by means of fraud or forgery, or otherwise. Pure drops reserves the right to reject, in whole or in part, and without any whatsoever, any subscription offer without assigning any reason, including for incomplete or incorrect information/documents.

*Free Maintenance Services Coverage*
(a) Pure drops shall provide routine maintenance services for the subscription period of the Water Purifier, including periodic filter replacement, cleaning, and system checks, repair, or replacement subject to Clause below to ensure optimal performance and longevity
(b) The Maintenance Services, performed by authorized technicians, shall be scheduled according to the parameters including the quality of Customer's input water, volume of the water processed by Customer's Water Purifier and duration since the last Maintenance Service provided by pure drops, or as recommended by pure drops. triggered by the health status of Customer's Water Purifier and water consumption patterns. Customer may then schedule a maintenance check at Customer's convenience, subject to the availability of a Pure drops authorized technician. The cost of the Maintenance Services provided during the Subscription Period is included in the amount paid by the Customer during Subscription on the Platform. In the event of a defect arising within the Subscription Period, Pure drops shall, at its sole discretion, either repair or replace the defective Water Purifier or any defective parts without any additional charge.
(c) To access free Maintenance Services, Customer must contact Pure drops customer support, presenting proof of Subscription and a detailed description of the maintenance required or defect encountered. The Maintenance Services shall be performed exclusively by Pure drops or an authorized service provider as designated and communicated by Pure drops. Any Maintenance Service performed by an unauthorized party, at any point of time, shall render this free eligibility void.

*Billings and Payments*
(a) Under the Subscription Model, the Subscriber shall pay the applicable Security Deposit and any other upfront charges through the payment methods made available on the Platform. Alternatively, the Subscriber may make such payment in cash to the authorized delivery agent at the time of installation or delivery of the Product, as applicable.
(b) Under the Sale Model, the Buyer shall pay the purchase price of the Product through the payment methods made available on the Platform. Alternatively, the Buyer may make such payment in cash to the authorized delivery agent at the time of delivery of the Product.
(c) For any subsequent payments under the Subscription Model, the Subscriber shall make the payment through the pure drops website using the available payment methods, or you can pay on tension hand.
(d) In the event the Customer defaults on any payment obligations under the Subscription Model, the Company reserves the right, at its sole discretion, to terminate the agreement with the Customer and/or reclaim the Product. The Company may also pursue any and all available legal remedies. Notwithstanding such termination or reclamation, the Customer shall remain fully liable for any outstanding amounts, including but not limited to unpaid balances, accrued fees, and interest, and the Company may take appropriate legal action to recover such amounts.

*What the warranty does not cover*
i. Please note that the warranty does not cover any maintenance or cleaning of the Product.
ii. If a part is replaced during the warranty period, the original warranty of the Product remains unchanged, without extension of the warranty period of the replaced part.
iii. Warranty claims will only be accepted in case of a malfunction or clogging of filters.
iv. The warranty does not cover any physical damage to the machine due to mishandling on the Customer's end.
v. Damage resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product's user manual.
vi. Damage to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God.
vii. Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes use of parts other than those approved or specified by the Company.
viii. Damage or failure caused by unauthorized modification or alteration or use for purposes other than the intended purpose.
ix. Warranty will become void if any modifications are done to the Product.
x. Warranty will become void if the machine is repaired other than an authorized Company Professional and if any other filters other than Company genuine spares are used.
xi. Damage or failure caused by incorrect electrical current, voltage, or inadequate electrical services, commercial or industrial use, or use of spurious/fake accessories or components or cleaning to the Product other than those approved by Company.
xii. Free accessories provided external to the Product are not covered under warranty.
xiii. Damage to the Product if the Customer has the Product repaired by an unauthorized dealer/person.
xiv. Upon removal, tampering, or alteration of the serial number/ Identification labels on the machine or any of its components.
xv. The warranty is valid within Company's service network coverage only. In case a Customer moves to a non-coverage area, the Customer needs to bring the Product to a nearby service network area.
xvi. Company is not responsible for providing service to non-network areas.
xvii. Warranty is not applicable when used for use in commercial establishments.
xviii. Any loss or damage caused by any physical damage post installation of the appliance within the knowledge of the Customer, or their representatives.
xix. Any loss or damage to the Product put up for rental or hire purposes.
xx. A willful act or willful negligence of the Customer or his/ her representative.
xxi. Enhancements, alterations, additions, and/ or improvements made during the course of any service or repair to the appliance.
xxii. Any consequential or incidental loss or death or injury or sickness to a person, or loss or damage to any other item or property, or any incidental, contingent, special, or any direct or indirect loss and consequential damages Including but not limited to losses Incurred due to any delay in rendering service related to this Product.
xxiii. Any loss or damage caused by any unauthorized repair.
xxiv. Theft, burglary, robbery, and incidents involving or attributable to any earthquake, storm, and or hurricane, any abuse or misuse of the appliance, effects of or relating to sand, dust, water, failure to take reasonable care, fire, flood, lightning, malicious damage, Impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion.
xxv. Any implied warranty/conditions under applicable law, including but not limited to those regarding quality, fitness for purpose or merchantability are hereby specifically disclaimed and excluded by Company.
xxvi. Any loss or damage resulting from a failure to follow this operating manual instruction in relation to Product Installation and setup, power outages, surges or dips, or any improper voltage or current supplied.
xxvii. Reception or transmission problems resulting from external causes.
xxviii. Breakdowns caused by phone viruses, malware, cyber threats, or realignments to the appliance.
xxix. Any costs arising from incorrect modification or maintenance from a third-party vendor (not Company).
xxx. Any costs or losses arising from an inability to use the appliance.
xxxi. Damage/ failure caused after delivery of the appliance and prior to installation within the knowledge of the Customer, or their representatives.
xxxii. Defects due to causes beyond control such as lightning, abnormal voltage, and acts of God will not be covered. Short circuits are also not covered.
xxxiii. Aesthetic defects including but not limited to dents, scratches on painted, polished, or enameled surfaces, and broken plastic on ports and antennae is covered under replacement.

*Governing Law and Jurisdiction*
This Agreement shall be governed by and construed in accordance with the laws of India without regard to the conflict of law provisions thereof. All claims, differences and disputes arising under or in connection with or in relation hereto the Platform or Services, the Terms or any transactions entered on or through the Platform or Services shall be subject to the exclusive jurisdiction of the courts at Kolkata India, and User hereby accede to and accept the jurisdiction of such courts.

*Feedback and Information*
Any feedback You provide to this Website shall be deemed to be non-confidential. Pure drops shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that
(a) Your feedback does not contain confidential or proprietary information of You or of third parties.
(b) Pure drops is not under any obligation of confidentiality, express or implied, with respect to the feedback.
(c) Pure drops may have something similar to the feedback already under consideration or in development.
(c) You are not entitled to any compensation or reimbursement of any kind from Pure drops for the feedback under any circumstances.

To clarify, Pure drops may at its discretion, make any modifications or changes to the Website, Content and /or Services on the basis of such feedback. However, Pure drops shall not be obliged to do so. Further, in the event that Pure drops makes any changes or modifications to the Website, Content and /or Services on the basis of any such feedback, You shall not have any rights or title (including any intellectual property rights) in such changes or modifications to the Website, Content and / or Services. You expressly waive any and all rights in such changes or modifications to the Website, Content and / or Services, and assign to Pure drops, all worldwide rights and title (including any intellectual property rights) to such changes or modifications to the Website, content and /or Services, in perpetuity.
General Severability: If any provision of this Agreement is invalid, unenforceable or prohibited by law, this Agreement shall be considered divisible as to such provision and such provision shall be inoperative, and the remainder of this Agreement shall be valid, binding and of like effect as though such provision was not included herein. Pure drops will substitute for the invalid or unenforceable provision a valid and legally enforceable provision, which achieves to the greatest extent possible the economic, legal and commercial objectives of the provision, which is invalid or unenforceable
Waiver: No failure or delay by a party in exercising any right, power or remedy shall operate as a waiver thereof, nor shall any single or partial exercise of the same preclude any further exercise thereof or the exercise of any other right, power or remedy.
Principal To Principal Relationship: You and Pure drops are independent parties, and nothing contained herein shall constitute or be deemed to constitute an agency or partnership or joint venture between the parties.